Data Deletion Instructions

Effective upon publication. Version: 23 September 2026.

Request deletion of Wabtek data

Wabtek is operated by Everbiz Info Solutions LLP. To request deletion of your account or personal information held by Wabtek, email support@wabtek.io with the subject “Wabtek Data Deletion Request”. Send it from your registered email address where possible.

What to include

Include your account email, business or workspace name, the connected WhatsApp number in international format if relevant, and the scope of the request: complete account deletion, a particular integration, or particular contact/message data. If you received messages from a Wabtek customer, identify the sending business or number and your own number so we can locate the appropriate records. Share only the minimum necessary information. Never include passwords, Meta app secrets, access tokens or OTPs.

Verification and handling

We may ask for proportionate evidence of identity or authority, particularly for business workspace deletion that affects other users. We will acknowledge your request within 7 days of receipt and complete a verified deletion request within 30 days of identity verification, subject to any shorter applicable deadline. We will explain any information reasonably needed to verify your request and any specific records that must be retained. Where the business customer controls the relevant records, we may need to refer the request to it or obtain its instructions, subject to applicable obligations. Processing must meet any applicable legal deadline.

What deletion covers

Depending on the verified request, deletion covers account information, imported contacts, stored conversations and attachments, template copies, integration identifiers and stored access or session credentials under our control. Whole-workspace deletion may affect all authorised users and connected workflows. Some billing, security or dispute records may be retained only where necessary for a legitimate or legally required purpose; we will explain applicable exceptions. Backups have a rolling 30-day retention period. After live-system deletion, residual copies may remain in existing backups for up to a further 30 days and are unavailable for ordinary use. Previously approved deletions are reapplied before restored data returns to normal service.

Disconnecting Meta or WhatsApp

You can revoke Wabtek’s access using the integration controls provided by Meta or WhatsApp. Look for the current app name Wabtek or its former name AppKonnect. Disconnecting stops or limits future access but does not, by itself, guarantee deletion of previously stored data. Send a deletion request as described above. A QR-linked device can also be disconnected through WhatsApp’s linked-device controls; this is separate from a Cloud API integration.

Data outside our control

Deletion from Wabtek does not remove copies already delivered to recipients, exported by your business, or independently retained by Meta, WhatsApp or another provider. Contact those parties for their own deletion procedures. Clearing Wabtek site data from your browser removes local cached copies on that device but does not replace a server-side deletion request.

Confirmation and follow-up

We will confirm the outcome by email and identify any remaining exceptions and applicable retention information. Reply to the same email thread to request an update or raise a concern. Requests are handled by our support team through the email procedure above.